FAQs

As an official Vietnam Airfare agent,  we are able to offer everything from economy airfare deals to business class and first class travel. This is what makes Vietnamflightticket.com the best place to find cheap flights for Vietnam.

Top 5 reasons that make us your first choice among other Online Ticket Reservations sites:

* Real time flight schedules                        
* Cheap & discounted airfare
* NO booking fees             
* Secure online booking and payment by credit/visa cards                          
* 24/7 Customer support   

The world is truly your playground and it's easy to get it started today. Check out our site (and let us know what you think at feedback), send us an enquiry or call us on 84-974-137-281 to speak to a member of our team close to where you are.

To search for domestic tickets within Vietnam, you will need to choose your desired  departure and arrival city, flight time and ticket type for one-way or return. Then, please select fare from the available price (Economy class or Business class) and schedule options and proceed to bookings or call us at 84-974-137-281, or email the following information to booking@vietnamflightticket.com with the following details:

• Name of passengers (as it appears on passports)
• Passport number
• Your nationality
• The exact dates of travelling
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing address if payment by credit card)
• Number of children (noted with ages at the time of travel) accompanied (if any)

Availability can not be checked online at this time. Please proceed with booking, and our consultants will confirm availability, schedule, price and payment option. Our contact details are booking@vietnamflightticket.com, or by phone at 84-974-137-281.

To search for international tickets within Vietnam, please select the destination city, arrival city, the dates, and whether it is one-way or a return ticket. Then, please select from the available price (Economy class or Business class) and schedule options and proceed to bookings.
(Please take note to provide us name of passengers as in their passports)

To search for international tickets within Vietnam, please select the destination city, arrival city, the dates, and whether it is one-way or a return ticket. Then, please select from the available price (Economy class or Business class) and schedule options and proceed to bookings.
(Please take note to provide us name of passengers as in their passports)

Or call us at (+84).974.137.281, or email the following information to booking@vietnamflightticket.com with the following details:

• Name of passengers (as it appears in passports)
• Passport number
• Your nationality
• The exact dates of travelling
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing address if payment by credit card)
• Number of children (noted with ages at the time of travel) accompanied (if any)

The booking is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will issue & send E-tickets to you.

, or email the following information to booking@vietnamflightticket.com with the following details:

• Name of passengers (as it appears in passports)
• Passport number
• Your nationality
• The exact dates of travelling
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing address if payment by credit card)
• Number of children (noted with ages at the time of travel) accompanied (if any)

The booking is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will issue & send E-tickets to you.

1. Customers within Vietnam:

For customers within Vietnam, we accept payment by cash, credit card and bank transfer.

- Cash: We can receive cash payment either advance in our office or in person upon delivery.

You can pay directly at our office building

Tien Thanh Travel- Traveling and Trading Joint stock company

Head Office: No 28, Nguyen Huy Tuong Street, Thanh Xuan District, Hanoi, Vietnam.

- Bank transfer: Bank transfers can be made from a bank account within Vietnam. We will provide you with our banking details at the time of confirmation of the booking.

Please to note our account information for this option

Account Number: 1051000062003
Account holder: Do Quang Huy
An Binh Bank branch in Hanoi

- Credit Card: We can accept payment by credit card in advance by online payment link or at the time of delivery by imprint method. We will inform you in advance of purchase of any credit card fees that may apply.

- Western Union:

Please to note our account information to settle your payment if you choose this option

Account name: Do Quang Huy (First name: Quang Huy / Last name: Do)

ID Number: 186007475

Head Office: No 28, Nguyen Huy Tuong Street, Thanh Xuan District, Hanoi, Vietnam.
Zip code: 70000

Or Postal code: 848

2. Customers outside Vietnam:

For customers outside Vietnam who purchase services prior to arrival in Vietnam, we can only accept payment by credit card bank transfer and Western Union; we cannot accept cash at the time of a later delivery.

- Credit Card: You can purchase directly on our website, or we can provide you with a secure link after the services have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you. For your protection, for a large purchase amount of 1000USD and above, we will need you to send us a legal identification (e.g. passport, drivers’ license) and your credit card scan copies before charging your credit card. We will inform you in advance of purchase of any credit card fees that may apply.
- Bank transfer: Bank transfers can be made from your bank account abroad. We will provide you with our banking details at the time of confirmation of the booking.
- Western Union: We can accept payment through any banks worldwide using Western Union service. We will send you our receipt details and then will need the control number from you in order to finalize the receipt of payment.

All airline tickets must be paid for before or at the time of delivery of the ticket.
Some airlines carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it.
Your credit card will not be billed until after we confirm availability of the flights and confirm that you would like to purchase and issue the ticket.

If you need to make changes or cancel your itinerary, please contact a customer service representative directly by phone at 84-974-137-281 if less than 24 hours in advance and by email to booking@vietnamflighttcket.com or phone if more than 24 hours in advance. Please do let us know the flight booking code with us for this changes or cancellation. Charges will depend on the policies of the airlines with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets.

The airlines reserves the rights to change the fares at any time, and taxes and airport fees can also be changed at any time. We will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket.

Please contact the customer service team immediately. If your flight is less than 48 hours from the time that you receive the ticket, please contact a customer service representative directly by phone at +84.974.137.281. If the flight is more than 48 hours from the time that you receive the ticket, please contact us by phone or email at booking@vietnamflighticket.com.

When you make a flight booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airlines. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.

If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.

Unless specified otherwise, our prices are quoted in US dollars. The fares rates are for one way or two ways/ round trip, either Economy class or Business class, including airport tax, airport fees and service charge.

Normally, Airlines will offer the following price policy for childre if they are among the following ages:

• Under 2 years:  Price will be 10% of adult price
• From 2 to 12 years old (at the time of travel date):  Price will be 75% of adult price

At check-in, just show your valid passport and the credit card you used to purchase your Electronic Tickets to receive your boarding pass(es). However, do note that if the credit card is not produced for verification, Vietnam Airlines reserves the right to deny the ticket holder(s) from boarding.

Yes, we accept payment using Connect24 card at Vietcombank ATM machines located within Vietnam as follows:

• Step 1: Login your account using PIN
• Step 2: Select Transaction = “Bill Payment”
• Step 3: Select Services Provider = “Airlines”
• Step 4: Select Merchant No = “1” (stand for VNAirlines)
• Step 5: Enter Reservation code using buttons on the right/left of  the screen to select letters
• Step 6: Check the Customer Names/Reservation Code/Transfer amount/Itinerary displayed on the screen and press “Accept” to continue
• Step 7: Reconfirm the Transfer details before click “Accept” to make payment
• Step 8: When screen comes up with “You have transferred successful”, select “Yes” to get the Invoice printed.

Please be sure that your account is registered i-Banking service with Techcombank and go through the following steps:

Step 1 - Book and collect Reservation Code (06 letter code)

• Upon confirming passenger(s) details, schedule and fare, choose the Mode of Payment = “Pay later by TCB Internet Banking”
• Collect the Reservation Code of 06 letters

Step 2 - Pay through your Fast i-Bank account at www.techcombank.com.vn

• Login your account, select menu Payment > Online Payment
• Select Company = “Airlines > Vietnam Airlines Corporation” and type in Reservation Code
• Check and confirm the Itinerary details
• Reconfirm pasword before submit for payment.

Step 3 – Receive your e-Ticket: Upon successful payment, your e-Ticket and itinerary will be sent directly to your registered email account.

Our website participates in Verified by Visa and MasterCard® SecureCode™ security feature – the extra layer of security for protecting your online transaction and SMS OTP, EMV OTP for Vietnam Local Card.

Reservation Code is a 6-letter code (e.g. KJPNCZ) used for login to  http://www.virtuallythere.com/VN to get your eTicket Receipt. It is provided at the last stage of your booking on http://www.vietnamflightticket.com and shown on your eTicket Receipt.

All tickets purchased online are issued as electronic tickets (eTicket). After completing your booking and payment, your eTicket Receipt will be sent to your registered email.

If you don’t receive your eTicket Receipt within 2 hours after purchase, please login http://www.virtuallythere.com/VN to check and get your eTicket Receipt or contact the nearest Viet Travel Center offices for supports.

eTicket Receipt includes information on the passengers, itineraries, fares and payments details.

Yes, you now can make online booking for your infant requiring a separate seat. Discount of 25% off an applicable adult fare will be applied.
Booking for infant without seat currently is not available online, please contact  . Click here to get more details on our regulations and special services offered for infants.

When you search flight, our online booking system will automatically search and display the best fare and available seats in each fare family for your selected flights/dates range.

For changes to an existing online booking, including rerouting and change of flight date or time, please contact the nearest Vietnam Airlines Offices.

You can book a maximum of 6 seats in one transaction (including adults, children and infants with seats).

According to decision 18/2007/QÐ-BTC dated 22/03/2007 of Financial Ministry of Vietnam, Vietnam Airlines eTicket is the legal receipt document, which replaces the Value Added payment Receipt. Moreover, you can keep the boarding pass to prove services used with payment organization.

Please go to your nearest Vietnam Flight Ticketing office to purchase a new ticket and refund the old ticket.

Please go to your nearest Vietnam Flight Ticketing office to purchase a new ticket and refund the old ticket.

Before you terminate, please bring your credit card to the nearest Vietnam Flight Ticketing office to have it verified. You will then no longer be required to present your credit card during check-in.

We accepts expired credit card at check-in provided that it is valid at time of online purchasing.

Golden Lotus Plus is a frequent flyer program offered by Vietnam Airlines. This reward program offers all Vietnam Airlines loyal passengers many benefits such as award tickets and privileged services on Vietnam Airlines and partner services including air services, hotel, bank, shopping and dining, and telecommunication.

Due to potential traffic delays, check-in time and security screening, you are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights.

Although check-in times vary by airport, Vietnam Airlines’ check-in counters are usually opened as follows:

Open time
• International flights: counters are opened 2 hours 30 minutes before STD
• Domestic flights: counters are opened 2 hours before STD

Close time
• International flights: counters are closed 40 minutes before STD
• Domestic flights: counters are closed 30 minutes before STD *STD: Scheduled Time of Departure.

If you do not check in by the check-in deadline you will not be able to travel on the flight. Depending on your fare conditions, a failure to check-in on time may also result in loss of the fare, extra charges for change fee and/or fare differences.

All passengers should arrive at the boarding gate with a boarding pass at least 30 minutes before departure. If you are not present at the departure gate at least 10 minutes before departure you may have forfeited your seat.

Airports operate a 'call forward' counter to assist passengers who are in a queue and have an imminent departure. However, it is your responsibility to make a Vietnam staff member aware of your situation and, where possible, they will attempt to assist you. Listen for any announcements calling your flight to a particular check-in counter.

Check-in confirms your presence on the flight and allows you to check in any baggage and get your boarding pass. Boarding is the moment at which you actually get on the plane.

Once check-in has been completed, remember to leave enough time to pass through the security monitoring areas (passport and/or security procedures). This will ensure you arrive at the indicated boarding gate on time.

Web check-in (or Internet check-in or check-in online) allows you to check-in online for your flights with any computers connected internet and accessed to Vietnam Airlines website. You can select your flights, select your seat and print boarding pass by self to complete the check-in.

Passengers can check-in online with any computers connected internet and accessed Vietnam Airlines website, and also need a printer to print boarding pass.

No. Web check-in is applicable only when you have a valid ticket with confirmed booking.

Currently, check-in online is not applying for passenger with special services requests (except for special meals). Passengers with special requests such as wheelchair need to check-in at the airport.

Currently,Web Check-in is applicable for Vietnam Airlines domestic and international flights departing from the following cities:

• Busan (PUS)

• Danang (DAD)

• Hanoi (HAN)

• Ho Chi Minh city (SGN)

• Kuala Lumpur (KUL)

• Phnom Penh (PNH)

• Siem Reap (REP)

• Seoul Incheon Intl (ICN)

• Vientiane (VTE)

Web check-in is available beginning 40 hours up to 02 hours before the flight departure time.

Web check-in is limited to travel group with a maximum size of 9. For group of more than 9, you need to check-in at the airport.

Web check-in for return flight is applicable when the departure time of returning flight is no more than 12 hours after the departure time of departing flight.

After completing Web check-in and printing Boarding pass, you cannot change seat using Web check-in. If you do need to change the seat, you can request at the airport web check-in confirmation counter, seat change is acceptable upon seat availability.

Web check-in is an user-friendly program that you will find easy instructions on screens through the consequent steps:

• Enter exactly your names and reservation code

• Check your flight information displayed on the screen: names, departing/arriving cities, departing/arriving times.

• For Golden Lotus Plus members, please click button “FF NUMBER” to enter your member ID

• Choose your seats on seat-map screen.

• Upon completing all above steps, system will show your Boarding pass for your printing. Print the boarding pass in A4 sized paper to complete your check-in process.

There are several possible reasons why you may not be able to check in online:

• Your booking has not confirmed.

• Your ticket has not booked.

• Your booking is accompanying infants (under 02 years) or requiring Medical Assistance. For these cases, you must proceed to airport for check-in.

• Your companion group is more than 9. Internet check-in available for maximum group of 9.

• Your flight is not operated by Vietnam Airlines.

• Your tickets are FOC ticket, ID/AD ticket.

Upon completing Web Check-in, system will show your Boarding pass for your printing. Self-Print your boarding pass in A4 sized paper to complete your check-in process

Web check-in can be completed only when you get your Boarding pass printed for boarding your flight at the airport. If you fail to print your boarding pass or it is not printed properly, you can return to Web check-in and re-enter your name and reservation code or flight number for re-printing your Boarding pass.

Similar to Web check-in, boarding pass can be printed from 40 hours up to 02 hours before flight departure.

You will need:

• Printer to print Boarding pass

• Using Internet Explorer 6.0 is recommended and A4 paper size to ensure the complete display of Self-Printed Boarding Pass in the standard form of one (01) A4 page.

• Self-Printed Boarding Pass must include the completed information displayed on the screen with clear barcode image. If your Self-Printed Boarding Pass is printed in two (02) pages, please bring both pages to the airport.

• Be present at the Web check-in confirmation counter at least 45 minutes prior to departure time with your Self-Printed Boarding pass to have your Web check-in confirmed.

• At the Web check-in confirmation counter, Vietnam Airlines' staff will check your identification documents and confirming your Web check-in by stamping on your Self-Printed Boarding pass.

• Having your Self-Printed Boading Pass stamped, proceed to the security gate to get to lounge and boarding gate.

In all cases, you must have enough time to complete all procedures at the airport. You must present your Self-Printed Boarding pass for confirmation at least 45 minutes prior to departure time. If you fail to confirm your Boarding pass by that time, your internet check-in will be canceled.

There will be instruction at the Flight Notification board/screen at the airport.

As our Web check-in is aimed to provide the convenience for passenger when traveling with Vietnam Airlines, we try our best to reserve your checked-in seat when your internet check-in is completed and confirmed on time at the airport. However, in certain cases concerning flight safety/security or other necessary situations, Vietnam Airlines reserve the right to request internet checked-in passenger to check-in again at the airport’s counter, change position of seat without prior notice. For the flight safety, Vietnam Airlines seek your understanding if these situations occur.

An eTicket (or electronic ticket) is a ticket that is stored electronically rather than being printed on paper as a paper ticket. For tickets purchased online, you can login to http://www.virtuallythere.com/VN using your Reservation Code to retrieve and reprint your eTicket.You should carry your eTicket at all times for both international and domestic flights.

There are many types of fares, each with different restrictions. Change of travel date and/or itinerary is subject to the conditions associated with the fare and seat availability.

For ticket purchased online, you can login to http://www.virtuallythere.com/VN using your Reservation Code to retrieve and reprint your eTicket

Business Class passenger can carry two pieces on board. Economy Class passenger can carry 1 piece of baggage.
Each piece has a maximum weight of 7kg and the sum of three dimensions shall not exceed 115 cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches).
In addition, each passenger may carry, without additional charges, the following personal objects for use during embarking, disembarking or onboard, provided that such objects are retained by passenger's custody:
• A handbag, pocket book or lady's purse, i.e., which is appropriate to normal traveling dress and is not used as a container for the transportation of articles which would otherwise be regarded as baggage;
• An overcoat, wrap or blanket;
• An umbrella or walking stick (except one with metal-filled sharp pointed end)
• A laptop computer, a small camera and/or a binoculars;
• A reasonable amount of reading materials for in-flight reading only;
• Infant's food for consumption in flight;
• Infant's carrying basket or bassinet;
• A fully collapsible wheel chair.
• A pair of crutches and/or braces or other prosthetic device for the passenger's use.

No, baggage allowances do vary across different airlines and locations.

Baggage allowances depend on the rules of the airline operating your flight.

If Vietnam Airlines is the trans-Atlantic/Pacific carrier, the allowance of checked baggage is 23kg/each
The allowance shall be different from airline to airline. Please surf their website or contact to their agents to get more detail information.

Children from 2 years of age can have the allowance as normal adult passengers. Children under the age of 2 are entitled to a special allowance of 1 piece of baggage with the total dimension not exceeding 115cm and the weight not exceeding 23kg + 01 fully collapsible baby stroller.

The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on baggage:
• All knives, including hunting knives and others;
• Swords;
• Bludgeons, blackjacks, billy clubs or similar instruments;
• Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.

Yes, provided that such liquids are packed in a transparent sealed plastic bag provided by the seller, that is tamper-evident. The proof of purchase at airport duty free shops, or on board aircraft has to be displayed satisfactorily with the name of the shop and date of purchase without the opening of the bag.

Some countries have made changes to security measures at airports. If you are traveling to any of these countries, these measures will affect what you can carry on board an aircraft on international flights.

Yes, provided that such liquids and gels are safety and reasonable packed.

You know the sinking feeling when it seems like everyone’s luggage is coming off the belt except yours? Normally, of course, it works out fine, but the stricter airlines become with carry-on bags, and the more we’re having to check-in, you can’t be too careful these days.

Plus if worst comes to worst and it does get mislaid, having taken a few simple steps to label your luggage can help reunite you and your bag in a timely fashion. It only takes a couple of minutes, but it can mean the difference between getting your bag back and landing at your final destination with an insurance claim to fill out.

Label your bag, inside as well as out: It sounds obvious, but you’d be amazed how many people carefully stick a label on the handle of their case, but don’t put any kind of ID inside. If a bag gets damaged or mishandled, the label will be one of the first things to go. So stick a piece of paper with your details on it in the inside pocket, as well.

Pack something really memorable: Brenda Cantrell from Alabama’s Unclaimed Baggage Center knows what she’s talking about when it comes to lost luggage. Her top tip? If your bag is lost, airlines will ask you to describe the case itself, and list three things inside it. If you have something really memorable or unusual, it’ll be easier to trace it to you. It doesn’t have to be big or weighty – she suggests packing a little neon troll figurine in the side pocket.

Check-in early: The later you check-in, the more rushed your bag’s journey to the gate is going to be, and the more chance there is of it running into problems. Even if the airline says check in closes 45 minutes before your flight departs, if you’re checking luggage, you should arrive at least an hour early.

Don’t change your flight last minute: I had a heart-stopping 30 minutes last summer when I tried to go standby on an earlier flight from San Francisco to Los Angeles than I’d been booked on. I didn’t make it onto the earlier plane, but my luggage did, and, despite the airline’s assurance that a rep would take delivery of it for me, it wasn’t waiting for me when I arrived in LA. Eventually I found it, still doing the rounds on the carousel two hours after it had arrived. I counted myself lucky someone else hadn’t decided to take it home with them.

Book a flight with as few changes as possible: In Europe, despite its appalling reputation, the airline that loses the fewest bags is Ryanair. It puts its success down to being a point-to-point airline – there are no changes, and no transfers, which mean fewer opportunities to lose your luggage. Try and keep flights direct, and the smaller the airport you fly through (therefore the fewer bags staff handle), the more likely things are to go smoothly.